ISO 9001-2015 Quality Management Systems

Programme Coordinator: Lulanie Swanepoel
Course Level
Implementation
Duration
Two Days
OVERVIEW & OBJECTIVES

The internationally-recognised ISO 9001:2015 Quality Management System allows companies to develop, implement and improve the effectiveness of a quality-management system while also enhancing customer satisfaction.

A step-by-step process approach for continual improvement to meet the objectives of the standard requirements will be discussed. The course will address practical implementation of a Quality Management System and includes compiling documentation.

Course Objectives

To equip the participant with the knowledge and skills required to implement a ISO 9001:2015 system. At the conclusion of the course the participants will be able to:

  • Plan the implementation process of the ISO 9001:2015 system
  • Compile the required documentation and record applicable information
  • Approach all aspects of quality in systematic and logical way
  • Practically apply the standard in your own work environment
  • Improve the effectiveness of the quality management system
OUTLINE
  • Background to the standard
  • Terms & definitions
  • Addressing requirements of clauses 4-10, including documentation, roles & responsibilities, planning, resources, communication, operational control & planning, performance evaluation, review, improvement including not conformity, & corrective action
  • Benefits of ISO 9001:2015
  • Practical application: Exercises & case studies

A certificate of attendance will be issued once the course has been successfully completed.

ENTRY LEVEL REQUIREMENTS
Knowledge of the organisation’s process and documentation that has been implemented for the Quality Management System. Delegates must be comfortable communicating in English and need suitable reading and writing skills.
LANGUAGE
Presented in English
WHO SHOULD ATTEND
  • Middle management
  • Management Representative
  • Quality and Technical Manager
  • SHEQ Managers
  • Any one responsible for implementing or maintaining the ISO 9001 system
COURSE DATES & ENROLMENT

Due to the COVID-19 pandemic and subsequent lockdown, we are not currently running face-to-face training. However, a number of our courses are running online - either by way of webinar-style training or learn-at-your-own-pace courses. Get in touch with our team via the link below to discuss training availability and options to suit your needs.

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